Shipping Policy

When will I get the tracking number?

The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you. Please allow extra time for your order to be processed during holidays and sale seasons Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment. If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

When will I get my order?
Your orders shall be shipped out from our warehouse located at: US, CN, HK
We proudly offer worldwide shipping via USPS, DHL and Yun Express
Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:

Region Commitment processing time Commitment delivery time Commitment timeframe
 North America region (excluded Mexico) 4 10 14
Europe & UK 4 15 19
Australia, New Zealand, Chile and other regions 4 15 19


Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and Africa countries and other countries listed in Singapore Designated Individuals and Entities.

If you have any questions or comments, please do not hesitate to contact us through:
Company Name: PENGUIN SECRET AGENCY PTE. LTD.
Address: 68 Circular Road #02-01, 049422, Singapore
Phone: +1 (530) 5000-9973